Privacy Policy

Information We Collect

When you contact DG Auto Group through our website, phone, or in person, we may collect the following information:

• Contact information: Name, email address, phone number, and mailing address
• Vehicle information: Make, model, year, VIN, and description of services needed
• Insurance information: Insurance carrier, policy number, and claim number (for collision repair)
• Website usage data: IP address, browser type, pages visited, and time spent on site (collected via cookies and Google Analytics)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates
• Schedule and perform auto repair, paint, detailing, and restoration services
• Communicate with insurance carriers on your behalf
• Send appointment reminders and service updates
• Improve our website and services
• Comply with legal obligations

Third-Party Services

We use the following third-party services that may collect or process your data:

• GoHighLevel: Our customer relationship management (CRM) platform used for scheduling, forms, and communications
• Google Analytics: Website traffic analysis to understand how visitors use our site
• Google Fonts: Typography delivery (may collect IP address)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

SMS & Text Messaging (A2P 10DLC)

By providing your phone number through any form on this website, you consent to receive text messages from DG Auto Group regarding your quote, appointment confirmations, service updates, and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

Your consent is not a condition of purchase. We will never share your phone number or SMS opt-in data with third parties for marketing purposes. Your mobile carrier is not liable for delayed or undelivered messages.

Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request that we disclose what personal information we have collected, used, disclosed, or sold about you in the past 12 months.
• Right to Delete: You may request that we delete any personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. DG Auto Group does not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, contact us at [email protected] or call (714) 507-6372. We will respond to verifiable requests within 45 days.

CalOPPA Compliance

In accordance with the California Online Privacy Protection Act (CalOPPA):

• Users can visit our site anonymously
• This privacy policy is linked from our home page and is accessible from every page on our website
• Our Privacy Policy link includes the word "Privacy" and can be easily found on every page
• Users will be notified of any privacy policy changes on this page
• Do Not Track signals: We honor Do Not Track signals. When a Do Not Track browser mechanism is in place, we do not track, plant cookies, or use advertising

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Google Analytics cookies to understand website usage (you may opt out at Google Analytics Opt-out)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

DG Auto Group
1110 East Ash Avenue, Fullerton, CA
Phone: (714) 507-6372
Email: [email protected]